It Is I Think Undoubtedly True That The Amount Of Accommodation
Given By The Post-Office Of The States Is Small, As Compared With
That Afforded In Some Other Countries, And That That Accommodation
Is Lessened By Delays And Uncertainty.
The point which first struck
me was the inconvenient hours at which mails were brought in and
dispatched.
Here in England it is the object of our post-office to
carry the bulk of our letters at night; to deliver them as early as
possible in the morning, and to collect them and take them away for
dispatch as late as may be in the day; so that the merchant may
receive his letters before the beginning of his day business, and
dispatch them after its close. The bulk of our letters is handled
in this manner, and the advantage of such an arrangement is
manifest. But it seemed that in the States no such practice
prevailed. Letters arrived at any hour in the day miscellaneously,
and were dispatched at any hour, and I found that the postmaster at
one town could never tell me with certainty when letters would
arrive at another. If the towns were distant, I would be told that
the conveyance might take about two or three days; if they were
near, that my letter would get to hand "some time to-morrow." I
ascertained, moreover, by painful experience that the whole of a
mail would not always go forward by the first dispatch. As regarded
myself this had reference chiefly to English letters and newspapers.
"Only a part of the mail has come," the clerk would tell me. With
us the owners of that part which did not "come," would consider
themselves greatly aggrieved and make loud complaint. But in the
States complaints made against official departments are held to be
of little moment.
Letters also in the States are subject to great delays by
irregularities on railways. One train does not hit the town of its
destination before another train, to which it is nominally fitted,
has been started on its journey. The mail trains are not bound to
wait; and thus, in the large cities, far distant from New York,
great irregularity prevails. It is I think owing to this - at any
rate partly to this - that the system of telegraphing has become so
prevalent. It is natural that this should be so between towns which
are in the due course of post perhaps forty-eight hours asunder; but
the uncertainty of the post increases the habit, to the profit of
course of the companies which own the wires, but to the manifest
loss of the post-office.
But the deficiency which struck me most forcibly in the American
post-office, was the absence of any recognized official delivery of
letters. The United States post-office does not assume to itself
the duty of taking letters to the houses of those for whom they are
intended, but holds itself as having completed the work for which
the original postage has been paid, when it has brought them to the
window of the post-office of the town to which they are addressed.
It is true that in most large towns - though by no means in all - a
separate arrangement is made by which a delivery is afforded to
those who are willing to pay a further sum for that further service;
but the recognized official mode of delivery is from the office
window. The merchants and persons in trade have boxes at the
windows, for which they pay. Other old-established inhabitants in
town, and persons in receipt of a considerable correspondence,
receive their letters by the subsidiary carriers and pay for them
separately. But the poorer classes of the community, those persons
among which it is of such paramount importance to increase the
blessing of letter writing, obtain their letters from the post-
office windows.
In each of these cases the practice acts to the prejudice of the
department. In order to escape the tax on delivery, which varies
from two cents to one cent a letter, all men in trade, and many who
are not in trade, hold office boxes; consequently immense space is
required. The space given at Chicago, both to the public without
and to the official within, for such delivery, is more than four
times that required at Liverpool for the same purpose. But
Liverpool is three times the size of Chicago. The corps of clerks
required for the window delivery is very great, and the whole affair
is cumbrous in the extreme. The letters at most offices are given
out through little windows, to which the inquirer is obliged to
stoop. There he finds himself opposite to a pane of glass with a
little hole, and when the clerk within shakes his head at him, he
rarely believes but what his letters are there if he could only
reach them. But in the second case, the tax on the delivery, which
is intended simply to pay the wages of the men who take them out, is
paid with a bad grace; it robs the letter of its charm, and forces
it to present itself in the guise of a burden: it makes that
disagreeable which for its own sake the post-office should strive in
every way to make agreeable. This practice, moreover, operates as a
direct prevention to a class of correspondence which furnishes in
England a large proportion of the revenue of the post-office.
Mercantile houses in our large cities send out thousands of trade
circulars, paying postage on them; but such circulars would not be
received, either in England or elsewhere, if a demand for postage
were made on their delivery. Who does not receive these circulars
in our country by the dozen, consigning them generally to the waste-
paper basket, after a most cursory inspection? As regards the
sender, the transaction seems to us often to be very vain; but the
post-office gets its penny.
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